Ordering from Bibi Klamer is easy

• find the item you require
• choose the colour/size, if applicable, by clicking on the drop down list to view the options, then clicking again on the one you require
• click the "Add to Cart" button
• wherever you are on the Bibi Klamer website, you can add items to your basket in the same way
• you can check the contents of your basket and the total cost at any time by clicking on the "View cart" button
• you can remove items from your basket or alter the quantity required at any time.
• post and packing costs will be shown in your shopping basket
• click the "Proceed to Checkout" button when you have finished shopping
• fill in the order details on the secure form

You can also place an order by phone, fax or mail.

Payment

We accept Visa, Mastercard, Switch, Maestro, Solo and Visa Electron.

You will not be charged for any goods until they are ready for despatch.

Returned goods

Returned goods must be unused and in a saleable condition. Any packaging i.e. reel boxes must also be in the same condition as when received.
If you return goods because they were ordered incorrectly or if clothing does not fit you will pay the return postage costs. If you would like us to replace the goods with another size or colour, we will charge carriage on the replacement.
If you return an item because it was faulty when it was delivered, we will refund your postage costs for returning it to us. Please check with us before returning any goods as we will only refund the basic postage charge.

Delivery Costs

The delivery charge is automatically added to your order and you will see the total amount you have to pay before you confirm the order. Unfortunately we have to charge carriage but we attempt to keep it to a minimum and believe our charges are the lowest in the industry.

Tax Charges (VAT)

All the prices shown in our store include VAT.

Import duty or tax

Please note that if the delivery address given on an order is outside of the EU an import tax may be payable upon receipt of the goods. The amount payable depends on the destination and may be subject to change. These payments are the responsibility of the customer and we accept no liability for any payments which may be due.

Credit Card Security

We have never had a case of credit card fraud using our shopping system. All credit card numbers are encrypted when the order is placed using 128 bit encryption and they are only decrypted after they reach us.

Contact Bibi Klamer

The easiest way to contact us is by e-mail at  This e-mail address is being protected from spambots. You need JavaScript enabled to view it

You can also contact us by phone Mon to Fri 9am to 5pm: +44 (0) 1757 241845